Understand how Casiny collects, uses, and protects your personal data. Our privacy policy ensures full transparency and compliance with Australian standards.
Casiny values your trust and prioritises data protection across all casino services in Australia. This Privacy Policy explains how we collect, store, and use personal data. It also outlines your rights and our obligations under Australian and international privacy laws. Please read this page carefully to understand how your data is handled on Casiny.
Contents
Who We Are
Casiny.com is operated by Dama N.V., a company registered and licensed under the laws of Curaçao.
Official website: https://www.casiny.com
Company registration number: 152125
Licensing authority: Curaçao Gaming Control Board (License №OGL/2023/174/0082)
You can contact us via our support portal or email: [email protected]
We comply with international and Australian privacy standards. This policy applies to all users who access Casiny from Australia.
What Personal Data We Collect and Why
We collect only essential data needed to operate Casiny securely and efficiently. This includes information entered during registration, gameplay, payments, and support interactions.
Data may also be generated automatically through analytics tools and cookies.
| Data Type | Examples | Purpose |
|---|---|---|
| Account Data | Name, email, username, password | Account creation and secure access |
| Transactional Data | Deposit amount, withdrawal details | Processing payments and bonuses |
| Technical Data | IP address, browser, device type | Security checks and platform optimisation |
| Behavioural Data | Game choices, time spent, clicks | UX improvement and bonus targeting |
We do not collect sensitive data such as health or biometric information.
We collect this data to:
- Provide access to casino services;
- Process transactions and bonuses;
- Ensure regulatory compliance;
- Prevent fraud and abuse;
- Personalise user experience.
Comments
Casiny does not publicly support blog-style comments.
If activated, WordPress by default collects the IP address and browser user agent string.
These help spam detection and account security.
We do not associate comments with payment or identity data.
Media Files
Players cannot upload files to Casiny unless permitted through support (e.g., for KYC verification).
All files submitted for verification are securely stored and are not publicly visible.
Do not upload media with embedded location data (EXIF GPS) to avoid unintentional data sharing.
Contact Forms
We use secure contact forms for support, complaints, and verification.
Form submissions may include name, email, account ID, and message content.
This data is used exclusively for customer service purposes.
We retain contact form data for up to 6 months, unless required for legal records.
Cookies
We use cookies to improve functionality, security, and user experience.
Some cookies are set by third-party services, including analytics and fraud prevention.
You can control cookie settings via your browser at any time.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookie | Keeps you logged in during session | Expires on logout |
| Preference | Saves language and currency choices | 1 year |
| Analytics | Tracks behaviour (e.g. Google Analytics) | 1 year |
Web Analytics
Casiny uses trusted analytics tools to understand user behaviour and improve performance.
Our main provider is Google Analytics, which collects anonymised usage data like page views and device type.
Users can opt out of tracking via their browser or Google’s opt-out tools.
We do not collect personally identifiable data through analytics.
| Analytics Tool | Provider | Data Collected |
|---|---|---|
| Google Analytics | Google LLC | Pages viewed, time on site, clicks |
| Hotjar (optional) | Hotjar Ltd. | Heatmaps, scroll depth, session duration |
All analytics data is stored securely and never sold to third parties.
Who We Share Your Data With
We only share data with essential service providers.
These third parties help us process payments, verify identity, or analyse platform usage.
We do not sell your data to advertisers or unrelated platforms.
| Partner Type | Examples | Purpose |
|---|---|---|
| Payment Gateways | Visa, Mastercard, Bitcoin | Process deposits and withdrawals |
| KYC & Verification | SumSub or similar | Identity checks |
| Analytics Providers | Google Analytics, Hotjar | UX and performance improvement |
All partners comply with strict data protection agreements.
How Long We Retain Your Data
Retention depends on the type of data and legal requirements.
We only keep your information as long as necessary to provide services and comply with laws.
You can request deletion of your data after account closure.
| Data Type | Retention Period |
|---|---|
| Contact Forms | 6 months |
| Transaction History | 10 years (legal) |
| Web Analytics | 12 months |
| KYC Documentation | 5 years (regulation) |
All records are encrypted and stored securely.
What Rights You Have Over Your Data
Australian users have clear rights over their personal information.
You can request to view, edit, or delete your data anytime.
You may also object to specific types of processing or withdraw consent.
Please contact our privacy officer to exercise these rights.
- Right to access your personal data
- Right to correct or update information
- Right to request deletion of account data
- Right to restrict or object to processing
Where Your Data Is Sent
Your data may be transferred to servers located outside of Australia, including within the EU or USA.
We ensure all data transfers follow international privacy frameworks, such as GDPR and Privacy Shield.
Third-party services hosting or processing data have strict contractual obligations.
| Region | Protection Framework | Purpose |
|---|---|---|
| European Union | GDPR Compliance | Analytics, CRM |
| United States | Privacy Shield equivalent | Cloud hosting, support |
We continuously monitor legal changes in cross-border data transfers.
Contact Information
For all privacy-related concerns, you can reach our Data Protection Officer directly.
We aim to respond to all requests within 72 hours.
Your data rights are important to us, and we’re here to assist.
Use the methods below to get in touch.
| Contact Method | Details |
|---|---|
| Website | www.casiny.com |
| [email protected] | |
| Postal Address | Dama N.V., Julianaplein 36, Willemstad, Curaçao |
We encourage you to reach out before taking any legal steps.
Additional Information
Casiny employs advanced technical and organisational measures to protect your personal information.
Our team undergoes regular training in data protection and access control.
We implement multi-layered encryption, firewalls, and intrusion detection systems.
No system is perfect, but we minimise risk through best-in-class protocols.
How We Protect Your Data
- End-to-end SSL encryption
- 2FA authentication for staff and users
- Encrypted backups and server monitoring
- Limited access to critical systems
What We Do Against Data Breaches
- Real-time intrusion detection
- Immediate incident reporting
- Backup restore protocols
- Responsible disclosure program for researchers
Data from Third Parties
We may receive verification or transaction data from financial and identity services.
These help prevent fraud and maintain platform security.
All third-party data is securely stored and never repurposed for marketing.
Automated Decisions Based on Data
Some decisions may be automated, such as bonus eligibility or fraud detection.
You may request a manual review of such decisions.
We do not use profiling for advertising or credit scoring.
Industry Regulations
Casiny complies with the Curaçao Gaming Control Board (License № OGL/2023/174/0082).
We operate under international gambling and privacy standards.
Any updates will be published on our Privacy Policy page.